Thank you for trusting Anderson Regional Health System with your medical care. Here you will find resources regarding your rights and responsibilities, our commitment to keeping your medical information private, safety tips, how to provide us with feedback about your experience, plus insurance and billing procedures.
As a patient of Anderson Regional Health System, you have the right to participate in decisions about your care. You also have multiple additional rights as a patient. These include, but are not limited to, your right to:
We understand that medical information about you and your health is personal. We are committed to protecting your medical information. We will create a record of the care and services you receive at the hospital. We will only use this record to provide you with quality care and to comply with certain legal requirements.
Our Privacy Practices Notice applies to all of the records of your care generated by the hospital, whether made by hospital personnel or your personal doctor or other practitioners involved in your care. This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information. We are required by law to:
You have the right to make health care decisions for yourself. Under the law, a patient must consent to any treatment or care received. Generally, if you are a competent adult, you can give this consent for yourself. For you to give this consent, you should be told what the recommended procedure is, why it is recommended, what risks are involved with the procedure and what the alternatives are.
In you are not able to make decisions about your care, you will need an Advance Directive. The Patient Self Determination Act of 1990 (PSDA) is a federal law that imposes on the state and providers of health care — such as hospitals, nursing homes, hospices, home health agencies, and prepaid health care organizations — certain requirements concerning Advance Directives and an individual’s rights under state law to make decisions concerning medical care.
Customer satisfaction is a primary goal in any service organization. We want our patients to be as reasonably happy as possible during their hospital stay. We want you to come back when you need us and to tell others that we are worthy of their confidence in providing healthcare services.
Because we want our patients to be happy with us and to tell others about us, we need to know if we have done anything that causes problems or concerns for our patients. In order to achieve this goal, we need you, the patient, to become an active participant in resolving any problems/concerns with the healthcare services you receive while in the hospital.
If you have a problem/complaint, please ask the Head Nurse/Department Manager to visit you. Give details of your complaint/problem so he/she will have a clear understanding of all the facts contributing to the problem. If he/she is unable to provide a solution to your problem immediately, he/she will refer the problem to the appropriate department head for investigation.
Your complaints should be handled with compassion and understanding by the hospital staff. If, however, you feel you have not been treated with respect, courtesy, and/or prompt attention to your complaint, we encourage you to contact the hospital's Service Excellence Department either in writing or by calling the Patient Hotline 601.553.6996.
Every attempt will be made to resolve the complaint or concern. However, in accordance with the CMS Conditions of Participation, a formal Grievance Process is available for complaints regarding quality of care or patient rights issues that we are unable to resolve in a more informal manner. You, the patient, or your representative may initiate the Grievance Process by notifying the hospital's Service Excellence Department at 601.553.6996. When admitted, Medicare patients are provided information needed to allow them to request a review of their grievance by the Peer Review Organization (PRO) designated by CMS.
By providing this system for receiving and responding to patient complaints, we have the opportunity to continually improve our services because we will be able to recognize and respond to shortcomings cited by our patients. You are important to us and we want to provide you with convenience, comfort, courtesy and respect as well as competent medical care. The filing of a grievance will in no way jeopardize your access to future care at Anderson.
Our Security Officers continuously patrol the hospital and campus day and night and conduct periodic safety drills. If you have any security questions or concerns, you can contact our Security Office at 601.553.6677.
Our Safety Department staff conducts periodic practice drills. If a drill takes place during your hospital stay, please don't be alarmed; the staff will explain its purpose to you. Our staff is trained to respond to all emergencies and will direct you if necessary.
Moms and babies can be assured that Anderson Regional Birth Center offers a safe, nurturing atmosphere for their maternity stay. We take the security of our littlest patients very seriously. For more information about Maternity and Infant Security, read more at Anderson Regional Birth Center.
Certain safety practices, some as simple as hand-washing, can have a dramatic impact on patient outcomes. That’s why the entire clinical staff at Anderson Regional Health System – physicians, nurses, researchers and other clinicians – is committed to keeping patients free from harm by establishing strict safety practices, sticking to these practices and seeking innovative ways to further improve safety.
We also ask our patients to work with us to help protect their safety, as patients who take an active part in decisions about their health care tend to get better results.
Our patient representatives are here to help. If you have any needs, problems or concerns, please contact our patient representatives by calling 601.553.6392.
Nurse Case Managers are assigned to each patient care area to help coordinate care during hospitalization. They may visit you to help identify any needs you may have to ensure a smooth transition home. Please feel free to ask for your Case Manager’s advice about resources that may be of assistance to you.
Social workers are also assigned to each patient care area and are trained to help patients and their significant others deal with financial, social and emotional problems that relate to illness or hospitalization. They help in crisis situations and their duties can involve complex discharge planning, referral to community agencies and limited counseling.
Our social workers can assist you with Advance Directive information and end-of-life issues. They are patient advocates who act as liaisons between the hospital and community social services agencies.
The Patient Case Management Department is open Monday through Friday from 8 a.m. until 4:30 p.m. Staff may be reached at 601.553.6107. A Case Manager is in the Emergency Department seven days a week.
The Chapel/Prayer Room is located on the first floor of Anderson - North in the ICU/CCU waiting room area and is available for your use from 8:00 a.m. until 4:30 p.m. Visitors of all faiths are welcome to visit the chapel for prayer and meditation. If you would like to speak with a clergy member or access the chapel/prayer room, contact the patient representative or volunteer.
Anderson Regional Health System offers a wide range of medical services, including cancer, cardiac, pediatric, surgical, and trauma care. Our healthcare professionals are committed to improving the lives of those we serve.
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