Your Health, Your Rights
Patient Resources at Anderson Regional Health System

Thank you for trusting Anderson Regional Health System with your medical care. Here you will find resources regarding your rights and responsibilities, our commitment to keeping your medical information private, safety tips, how to provide us with feedback about your experience, plus insurance and billing procedures.

Patient rights and responsibilities
Privacy and confidentiality
Informed consent and advance directives
Grievance procedures
Patients Resources
Patient Rights and Responsibilities

As a patient of Anderson Regional Health System, you have the right to participate in decisions about your care. You also have multiple additional rights as a patient. These include, but are not limited to, your right to:

Privacy and confidentiality
Quality health care
A safe environment
Prompt emergency treatment
Be treated as an individual
Be communicated with clearly
Know the identity of hospital personnel
An advocate
Services without discrimination
Access to your medical records
Give informed consent
An advanced directive
Request or decline treatment
Be free from restraints
Be informed of experimental research, donor programs and educational activities

We understand that medical information about you and your health is personal. We are committed to protecting your medical information. We will create a record of the care and services you receive at the hospital. We will only use this record to provide you with quality care and to comply with certain legal requirements.

Our Privacy Practices Notice applies to all of the records of your care generated by the hospital, whether made by hospital personnel or your personal doctor or other practitioners involved in your care. This notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information. We are required by law to:

  • Make sure that medical information that identifies you is kept private
  • Give you this notice of our legal duties and privacy practices with respect to medical information about you
  • Follow the terms of the notice that is currently in effect
Download privacy
practices notice
Informed Consent and Advance Directive

You have the right to make health care decisions for yourself. Under the law, a patient must consent to any treatment or care received. Generally, if you are a competent adult, you can give this consent for yourself. For you to give this consent, you should be told what the recommended procedure is, why it is recommended, what risks are involved with the procedure and what the alternatives are.

In you are not able to make decisions about your care, you will need an Advance Directive. The Patient Self Determination Act of 1990 (PSDA) is a federal law that imposes on the state and providers of health care — such as hospitals, nursing homes, hospices, home health agencies, and prepaid health care organizations — certain requirements concerning Advance Directives and an individual’s rights under state law to make decisions concerning medical care.

We Want You to Feel Safe During Your Stay

Certain safety practices, some as simple as hand-washing, can have a dramatic impact on patient outcomes. That’s why the entire clinical staff at Anderson Regional Health System – physicians, nurses, researchers and other clinicians – is committed to keeping patients free from harm by establishing strict safety practices, sticking to these practices and seeking innovative ways to further improve safety.

We also ask our patients to work with us to help protect their safety, as patients who take an active part in decisions about their health care tend to get better results.

We’re Here for You
Patient Representatives
Patient Case Management

Nurse Case Managers are assigned to each patient care area to help coordinate care during hospitalization. They may visit you to help identify any needs you may have to ensure a smooth transition home. Please feel free to ask for your Case Manager’s advice about resources that may be of assistance to you.

Social workers are also assigned to each patient care area and are trained to help patients and their significant others deal with financial, social and emotional problems that relate to illness or hospitalization. They help in crisis situations and their duties can involve complex discharge planning, referral to community agencies and limited counseling.

Spiritual Needs

The Chapel/Prayer Room is located on the first floor of Anderson - North in the ICU/CCU waiting room area and is available for your use from 8:00 a.m. until 4:30 p.m. Visitors of all faiths are welcome to visit the chapel for prayer and meditation. If you would like to speak with a clergy member or access the chapel/prayer room, contact the patient representative or volunteer. 

Patient Belongings & Valuables

Patients are discouraged from bringing personal belongings or valuables to the hospital. The hospital is not responsible for valuables left in the patient's room. It is recommended that the patient arrange for the valuables to be placed in the care of the person of their choice and returned home. If unable to arrange this, the following procedure should be implemented.

It is the policy of Anderson Regional Health System to take reasonable measures to attempt to secure patient valuables. Anderson Regional Health System will only secure and retain valuables of currently hospitalized patients.

Anderson Regional Health System will not be responsible for lost items including, but not limited to: jewelry, money, phones, hearing aids, glasses, dentures, clothing, personal walkers, wheelchairs, canes, electronics, and other personal items of value.

Improving life for the people we serve.

Anderson Regional Health System offers a wide range of medical services, including cancer, cardiac, pediatric, surgical, and trauma care. Our healthcare professionals are committed to improving the lives of those we serve.

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